dewi11 Privacy Policy

1. Introduction and Scope

dewi11 ("we," "us," "our," or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy applies to all personal information we collect through our online gaming platform accessible at dewi11.beer, including our website, mobile applications, and any related services.

This policy describes what information we collect, how we collect it, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal data. We are committed to handling your personal information in accordance with international data protection standards including GDPR (General Data Protection Regulation) principles, even though our primary user base is Indonesian residents.

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, you should not use our services.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with dewi11, we collect the following personal identification information:

• Full Legal Name: As it appears on your Indonesian National Identity Card (KTP) or passport
• Date of Birth: To verify that you are at least 21 years of age, as required by Indonesian law
• Gender: For demographic analysis and to personalize your experience
• Email Address: Primary contact method for account communications, security alerts, and promotional offers
• Mobile Phone Number: Indonesian mobile number for SMS verification, two-factor authentication, and customer support
• Residential Address: Complete address including street, city, province, and postal code for verification purposes and compliance with anti-money laundering regulations
• Indonesian National ID (KTP) or Passport: Clear photographs of your identification documents for identity verification (KYC compliance)

2.2 Financial Information

To process deposits and withdrawals, we collect payment-related information including:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account identifiers
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, losses, and bonus activity
• Payment Verification Documents: Bank statements or screenshots confirming account ownership

We do not store complete credit card numbers, CVV codes, or debit card PINs. Payment processing is handled by certified third-party payment processors that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

2.3 Technical and Usage Information

When you use dewi11, we automatically collect certain technical information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• IP Address: Your Internet Protocol address, which may reveal your approximate geographic location
• Cookies and Similar Technologies: Data stored in cookies, local storage, and other browser storage mechanisms (see Section 9 for details)
• Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, games played, bet amounts, session duration, and feature usage
• Referral Source: How you arrived at our site (search engine, direct traffic, affiliate link, social media, etc.)
• Log Files: Server logs recording your interactions with our platform, including timestamps and error messages

2.4 Gaming Activity Information

We maintain detailed records of your gaming activity for responsible gaming monitoring, fraud prevention, and regulatory compliance:

• Games played, bet sizes, win/loss ratios, and session lengths
• Betting patterns and preferences (e.g., preferred sports, casino games, slot themes)
• Bonus claims, wagering progress, and bonus usage patterns
• Self-exclusion requests, deposit limits, and responsible gaming tool usage
• Chat logs and customer support interactions (for quality assurance and dispute resolution)

2.5 Voluntary Information

You may voluntarily provide additional information such as:

• Profile preferences (language, time zone, notification settings)
• Marketing communication preferences (email, SMS, in-app notifications)
• Feedback, reviews, or survey responses
• Communications with our customer support team

3. How We Collect Information

dewi11 collects your personal information through various methods:

3.1 Direct Collection

Most information is provided directly by you when you register an account, complete your profile, submit KYC documents, make deposits or withdrawal requests, contact customer support, or adjust your account settings.

3.2 Automated Collection

We automatically collect technical and usage data through cookies, web beacons, server logs, and analytics tools whenever you interact with our platform. This data is collected passively without requiring your active input.

3.3 Third-Party Sources

We may receive information about you from third-party service providers including:

• Payment processors confirming transaction details
• Identity verification services validating KYC documents
• Fraud prevention services providing risk scores and alerts
• Analytics providers offering aggregated usage insights
• Affiliate partners who referred you to dewi11 (if you registered through an affiliate link)

4. How We Use Your Information

dewi11 uses your personal information for the following purposes:

4.1 Account Management and Service Delivery

• Create and maintain your user account
• Verify your identity and age (21+ requirement for Indonesian players)
• Process deposits, withdrawals, and other financial transactions
• Enable you to place bets and play games on our platform
• Calculate and credit bonuses, cashback, and promotional offers
• Track your VIP tier status and loyalty rewards
• Provide customer support and respond to your inquiries

4.2 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities
• Verify the authenticity of identity documents and payment methods
• Monitor for duplicate accounts and bonus abuse
• Protect against unauthorized account access and cyberattacks
• Enforce our Terms & Conditions and maintain platform integrity
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations

4.3 Responsible Gaming

• Monitor gaming patterns for signs of problem gambling
• Implement deposit limits, loss limits, and self-exclusion requests
• Send reality-check reminders about session duration and spending
• Provide access to responsible gaming tools and resources
• Identify players who may benefit from intervention or additional support

4.4 Marketing and Communications

• Send promotional offers, bonus announcements, and special event notifications (with your consent)
• Personalize marketing communications based on your gaming preferences and activity
• Inform you about new games, features, and platform updates
• Send important account notifications including security alerts, withdrawal confirmations, and policy updates

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails. Please note that you cannot opt out of essential service communications (e.g., security alerts, transaction confirmations).

4.5 Platform Improvement and Analytics

• Analyze user behavior to improve website design, navigation, and user experience
• Identify popular games and features to inform content strategy
• Test new features and measure their effectiveness
• Conduct market research and demographic analysis
• Optimize our marketing campaigns and affiliate partnerships
• Generate aggregated, anonymized statistics for business reporting (this data cannot identify individual users)

4.6 Legal Compliance

• Comply with legal obligations under international gaming licenses and Indonesian regulations
• Respond to lawful requests from government authorities, regulators, or law enforcement
• Maintain records for tax reporting and auditing purposes
• Defend our rights in legal disputes or investigations
• Enforce our policies and protect the rights, property, and safety of dewi11, our users, and the public

5. Data Sharing and Third Parties

dewi11 does not sell your personal information to third parties. However, we may share your information with trusted service providers and partners in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who provide essential services including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay)
• Identity Verification Services: To verify your KYC documents and confirm your identity
• Cloud Hosting Providers: To securely store our databases and website infrastructure
• Customer Support Software: To manage support tickets and live chat communications
• Email Service Providers: To send transactional emails and marketing communications
• Analytics Platforms: To analyze website traffic and user behavior (e.g., Google Analytics, which anonymizes IP addresses)

All service providers are contractually obligated to protect your data and may only use it to perform services on our behalf. They are prohibited from using your information for their own marketing or any other purposes.

5.2 Game Providers

When you play games from third-party providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.), certain information such as your username, bet amounts, and game results may be shared with those providers to enable gameplay and calculate winnings. Game providers are also bound by strict data protection agreements.

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• Responding to court orders, subpoenas, or search warrants
• Complying with gaming regulatory audits and investigations
• Reporting suspicious transactions to financial crime authorities
• Cooperating with law enforcement investigations into illegal activity

5.4 Business Transfers

In the event dewi11 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.5 Aggregated Data

We may share aggregated, anonymized data that does not identify individual users with business partners, advertisers, and the public for research, marketing, and promotional purposes. This data cannot be used to identify you personally.

6. Data Security Measures

dewi11 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

6.1 Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption—the same standard used by banks and financial institutions. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.

6.2 Access Controls

Access to personal data is restricted to authorized employees and service providers who need the information to perform their job functions. All personnel with data access are bound by strict confidentiality agreements and receive regular security training.

6.3 Security Monitoring

We employ 24/7 security monitoring, intrusion detection systems, and automated threat analysis to identify and respond to security incidents in real-time. Our systems are regularly tested through penetration testing and vulnerability assessments conducted by independent security firms.

6.4 Secure Infrastructure

Our servers are hosted in secure, certified data centers with physical security measures including biometric access controls, surveillance cameras, and redundant power and cooling systems. Data is backed up regularly to prevent loss.

6.5 Account Security Features

We offer optional two-factor authentication (2FA) via SMS to add an extra layer of protection to your account. We strongly recommend enabling 2FA, especially for VIP accounts with higher balances.

7. Data Retention and Storage

dewi11 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Accounts

While your account is active, we retain all account information, transaction history, and gaming records to provide our services and comply with regulatory requirements.

7.2 Closed Accounts

After you close your account, we retain certain information for legal, regulatory, and business purposes including:

• Transaction records and financial data: Retained for 7 years to comply with tax laws and anti-money laundering regulations
• Identity verification documents (KYC): Retained for 5 years as required by gaming licensing authorities
• Chat logs and support communications: Retained for 3 years for dispute resolution purposes
• Marketing opt-out records: Retained indefinitely to honor your communication preferences

7.3 Data Deletion

Once the retention period expires and there is no legal obligation to retain the data, we securely delete or anonymize your personal information. You may request early deletion of certain data by contacting us, subject to our legal and regulatory obligations.

8. Your Privacy Rights

As a dewi11 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

8.2 Right to Rectification

You may update or correct inaccurate or incomplete information through your account settings or by contacting customer support. We will verify your identity before making changes to sensitive information.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We must retain certain data (e.g., transaction records, KYC documents) for specified periods to comply with anti-money laundering laws and gaming regulations.

8.4 Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of data you have disputed or assess whether you have legitimate grounds for erasure.

8.5 Right to Data Portability

You may request that we provide your personal data in a portable format so you can transfer it to another service provider. This right applies only to information you directly provided to us and that we process based on your consent or contract.

8.6 Right to Object

You may object to our processing of your personal information for direct marketing purposes at any time. Simply adjust your communication preferences in your account settings or click unsubscribe in our emails.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days and may request additional information to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

dewi11 uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and track your activity. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period).

9.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including login authentication and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our website to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, time zone) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

9.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent certain features of dewi11 from functioning properly. Disabling marketing cookies will not reduce the number of ads you see, but ads will be less relevant to your interests.

10. International Data Transfers

dewi11 operates internationally, and your information may be processed and stored in countries outside Indonesia. We ensure that all data transfers comply with applicable data protection laws and implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Transferring data only to countries with adequate data protection laws
• Ensuring service providers maintain security standards equivalent to those described in this policy

11. Children's Privacy

dewi11 is strictly intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete the account, confiscate all funds, and remove all associated personal data. Parents and guardians are responsible for monitoring their children's internet usage and preventing access to gambling websites.

12. Changes to This Privacy Policy

dewi11 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes by email and/or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (subject line: Privacy Inquiry)
• Live Chat: Available 24/7 through our platform
• Response Time: We aim to respond to all privacy inquiries within 2-6 hours during WIB business hours

For formal complaints about our data handling practices, you may also contact the relevant data protection authority in your jurisdiction.