Please read these terms carefully before using our gaming platform
Last Updated: January 1, 2026
These Terms & Conditions govern your use of the dewi11 online gaming platform. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to create an account and use dewi11. This is a strict legal requirement under Indonesian law. By registering, You confirm that You are 21 years or older. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds and winnings.
dewi11 is intended for users residing in Indonesia. While we operate under international gaming licenses, You are individually responsible for ensuring that Your participation complies with all applicable laws in Your jurisdiction. If online gaming is prohibited in Your specific province or municipality, You must not use our services. We do not accept registrations from individuals located in jurisdictions where online gaming is explicitly illegal.
To create an account, You must provide accurate and complete information including Your full legal name, date of birth, residential address, email address, and Indonesian mobile phone number. You may only register one account per person. Multiple accounts (also known as duplicate accounts) are strictly prohibited and will result in closure of all accounts and forfeiture of funds. If we discover multiple accounts registered under the same name, address, payment method, IP address, or device, we reserve the right to suspend all related accounts pending investigation.
Before processing Your first withdrawal, we require identity verification in compliance with international Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. You must submit a clear, unaltered photograph of Your Indonesian National Identity Card (KTP) showing both sides, a recent utility bill or bank statement as proof of address (dated within the last three months), and a selfie photograph holding Your KTP next to Your face. Failure to complete KYC verification within 30 days of Your first deposit may result in account suspension. We process KYC submissions within 1-24 hours during Western Indonesia Time (WIB) business hours.
You are solely responsible for maintaining the confidentiality of Your account credentials. You must not share Your username or password with any third party. If You suspect unauthorized access to Your account, You must immediately notify our customer support team and change Your password. We are not liable for any losses incurred due to unauthorized use of Your account resulting from Your failure to maintain password security.
You are responsible for all activity that occurs under Your account, whether authorized by You or not. You must regularly review Your account statements and transaction history. If You notice any unauthorized transactions, You must report them to our customer support team within 48 hours. Claims made after this period may not be eligible for investigation or refund.
You must ensure that all information provided to dewi11 remains accurate and up-to-date. If Your contact details, residential address, or payment methods change, You must update Your account information immediately. Failure to maintain accurate information may result in delays in withdrawal processing, account verification issues, or account suspension.
dewi11 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, OCBC NISP, BSI, Bank Permata) and major Indonesian e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are processed in Indonesian Rupiah (IDR). We do not accept cryptocurrency, international wire transfers, or credit card payments at this time.
The minimum deposit amount is Rp 50,000 IDR per transaction. Maximum deposit limits vary by payment method and account verification status. Verified accounts typically have higher deposit limits. We reserve the right to adjust these limits at any time without prior notice.
Deposits made via Indonesian bank transfer or e-wallet are typically credited to Your account within seconds of confirmation from the payment provider. In rare cases, deposits may take up to 15 minutes during high-traffic periods or due to banking system delays. If Your deposit has not been credited within 30 minutes, contact our customer support team with Your transaction reference number.
All deposits must be made from a bank account or e-wallet registered in Your own name. Third-party payments are strictly prohibited. If we detect that a deposit was made from an account not registered in Your name, we reserve the right to void all related bets, confiscate any winnings, and return the original deposit amount to the source account minus any applicable processing fees.
To request a withdrawal, Your account must be fully verified through our KYC process. Withdrawals are processed only to bank accounts or e-wallets registered in Your name that match the name on Your verified identity documents. We do not process withdrawals to third-party accounts under any circumstances.
Verified accounts receive withdrawal processing within 15 minutes during Western Indonesia Time (WIB) business hours (Monday through Friday, 9:00 AM to 5:00 PM WIB). Withdrawal requests submitted outside business hours will be processed on the next business day. VIP members with Platinum status receive instant withdrawals 24/7. First-time withdrawals may take up to 24 hours due to additional security verification.
The minimum withdrawal amount is Rp 100,000 IDR per transaction. Standard accounts have a maximum withdrawal limit of Rp 50,000,000 IDR per transaction and Rp 200,000,000 IDR per month. VIP members enjoy higher withdrawal limits or no limits at all depending on their tier. Withdrawal limits may be adjusted based on account activity and verification status.
dewi11 does not charge withdrawal fees. However, Your bank or e-wallet provider may impose their own transaction fees, which are beyond our control. We recommend checking with Your financial institution regarding their fee structure for incoming transfers.
Before requesting a withdrawal, You must meet any outstanding wagering requirements associated with bonuses or promotions. Deposited funds must be wagered at least one time (1x turnover) before withdrawal to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements outlined in the bonus terms.
Bonuses and promotions are offered at dewi11's sole discretion and may be subject to eligibility criteria including account verification status, deposit history, and geographic location. Unless otherwise stated, bonuses are available only to players who have made a qualifying deposit. Bonuses cannot be transferred between accounts or redeemed for cash.
All bonuses are subject to wagering requirements before any winnings can be withdrawn. The standard wagering requirement is 30 times (30x) the bonus amount unless otherwise specified in the promotion terms. For example, if You receive a Rp 1,000,000 bonus, You must place bets totaling Rp 30,000,000 before You can withdraw any winnings derived from the bonus. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute less (e.g., 10-20%). Sports bets may contribute based on odds requirements.
When playing with bonus funds, You must not exceed the maximum bet limit specified in the bonus terms. The standard maximum bet while using bonus funds is Rp 50,000 IDR per spin or bet. Exceeding this limit may result in voiding of the bonus and all associated winnings.
dewi11 prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses multiple times, colluding with other players to exploit bonus offers, or using betting strategies designed solely to meet wagering requirements without risk (e.g., betting on all outcomes of an event simultaneously). If we detect bonus abuse, we reserve the right to void all bonuses, cancel any associated winnings, and close Your account permanently.
Bonuses typically expire 30 days after issuance unless otherwise stated. If You do not meet the wagering requirements within this period, the bonus and any winnings derived from it will be forfeited. Some promotional bonuses may have shorter expiration periods, which will be clearly stated in the promotion terms.
All games on dewi11 use certified Random Number Generators (RNG) that are regularly tested by independent auditing agencies to ensure fairness and randomness. Every spin, card deal, or dice roll is completely random and independent of previous results. Past outcomes do not influence future results.
All sports bets are settled according to official results published by the respective sports governing bodies. In the event of a match cancellation, postponement, or venue change, bets will be settled according to our standard sports betting rules available on our website. If a match is postponed and rescheduled within 48 hours, all bets stand. If postponed beyond 48 hours, all bets are void and stakes are returned.
We reserve the right to void bets placed in the following circumstances: technical error or malfunction affecting game outcome; obvious pricing errors (e.g., incorrect odds displayed due to system error); bets placed after an event has started (except for authorized live betting); bets placed using exploits, bugs, or system vulnerabilities; bets that violate maximum bet limits or other stated rules. In the event of a voided bet, the original stake will be returned to Your account, but no winnings will be paid.
In the rare event of a game malfunction, error, or software bug, all affected bets and game results are void. Any winnings resulting from malfunction-affected gameplay will not be honored, and only original stakes will be returned. dewi11 is not liable for any losses, damages, or lost opportunities resulting from technical malfunctions.
The following activities are strictly prohibited on dewi11 and may result in immediate account suspension, confiscation of funds, and permanent ban:
dewi11 strictly enforces the 21+ age requirement mandated by Indonesian law. We employ advanced age verification systems and reserve the right to request additional documentation at any time. If we discover that a player is under 21 years of age, we will immediately close the account, confiscate all funds (deposits and winnings), and report the incident to relevant authorities as required by law. Parents and guardians are responsible for preventing minors from accessing online gambling services.
dewi11 aims to provide continuous, uninterrupted service. However, we do not guarantee that the platform will be available at all times. We reserve the right to suspend, modify, or discontinue any part of our service for maintenance, upgrades, or security reasons without prior notice. We are not liable for any losses resulting from temporary service interruptions.
dewi11 integrates with third-party payment processors, game providers, and sports data providers. While we carefully select our partners, we are not responsible for any failures, delays, errors, or security breaches originating from these third-party services. You acknowledge that Your use of third-party payment methods is subject to the terms and conditions of those payment providers.
To the fullest extent permitted by law, dewi11's total liability to You for any claim arising out of or relating to Your use of our services shall not exceed the amount You deposited into Your account during the 30-day period immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to lost profits, lost data, or emotional distress.
dewi11 is not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, labor disputes, government actions, internet or telecommunications failures, cyberattacks, or other acts of God.
You may close Your account at any time by contacting our customer support team. Before closure, You must withdraw all remaining funds in Your account (subject to any outstanding wagering requirements). Once Your account is closed, You may not register a new account without our prior written approval.
If You believe Your gaming activity is becoming problematic, You may request self-exclusion for periods ranging from 24 hours to permanent closure. During the self-exclusion period, Your account will be locked, and You will not be able to deposit, bet, or access Your account. Self-exclusion requests are processed immediately and cannot be reversed until the exclusion period expires. For more information, please visit our Responsible Gaming page.
We reserve the right to suspend or terminate Your account immediately without prior notice if we suspect or determine that You have violated these Terms & Conditions, engaged in fraudulent activity, breached bonus terms, or participated in any prohibited activities. Upon suspension, all pending bets may be voided, bonuses forfeited, and funds may be held pending investigation. If the investigation confirms wrongdoing, we may confiscate all funds in the account.
Accounts with no login activity for 12 consecutive months are considered dormant. We may charge a monthly dormancy fee of Rp 50,000 IDR or 10% of the remaining balance (whichever is less) for accounts dormant beyond 12 months. You will be notified via email before dormancy fees are applied. To avoid dormancy fees, simply log in to Your account at least once every 12 months.
These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction under which dewi11 is licensed. To the extent that Indonesian law applies to any dispute, Indonesian law will govern interpretation of terms affecting Indonesian residents.
In the event of any dispute arising from Your use of dewi11, You agree to first contact our customer support team to attempt informal resolution. Most disputes can be resolved quickly through direct communication. If informal resolution is unsuccessful, You agree to submit the dispute to binding arbitration in accordance with the rules of the relevant gaming licensing authority.
Any claim or dispute must be brought within six (6) months from the date the issue first arose. Claims brought after this period will not be eligible for review or resolution.
If You have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:
dewi11 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of dewi11 after any changes constitutes Your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of any updates. Significant changes that materially affect Your rights will be communicated via email to Your registered email address.
By creating an account, making a deposit, or using any part of the dewi11 platform, You acknowledge that You have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If You do not agree with any part of these terms, You must not use our services. These terms constitute a legally binding agreement between You and dewi11.
All players must be at least 21 years old and provide valid Indonesian identity documents for verification before withdrawal.
You are responsible for maintaining password confidentiality and all activity under your account.
Verified accounts receive withdrawals within 15 minutes during business hours. First-time withdrawals require KYC completion.
All bonuses subject to 30x wagering requirements unless stated otherwise. Read specific promotion terms before claiming.
Fraud, multiple accounts, bonus abuse, and underage gambling result in immediate account closure and fund forfeiture.
Self-exclusion and deposit limit tools available. Contact support anytime if gambling becomes problematic.
If you have questions about these terms or need clarification on specific clauses, our comprehensive FAQ section and 24/7 customer support team are here to help. We're committed to transparency and fair gaming.
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